Moderator curriculum: Difference between revisions
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Created page with " = Mod elementary = Review first with a community overseer or a senior mod before getting promoted as JrMod. == Review the rules == * What counts as grief and what doesn’t. How permissions are given, how to check perms. Killing, traps, dropped loot. What can be enforced and what can’t. * Where to draw the lines for kid appropriate talk. What counts as bullying. * Understand cheating. Review which mods are not allowed. Note that the list is not exhaustive. == How m..." |
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= Mod elementary = | == Mod elementary == | ||
Review first with a community overseer or a senior mod before getting promoted as JrMod. | Review first with a community overseer or a senior mod before getting promoted as JrMod. | ||
== Review the rules == | === Review the rules === | ||
* What counts as grief and what doesn’t. How permissions are given, how to check perms. Killing, traps, dropped loot. What can be enforced and what can’t. | * What counts as grief and what doesn’t. How permissions are given, how to check perms. Killing, traps, dropped loot. What can be enforced and what can’t. | ||
* Where to draw the lines for kid appropriate talk. What counts as bullying. | * Where to draw the lines for kid appropriate talk. What counts as bullying. | ||
* Understand cheating. Review which mods are not allowed. Note that the list is not exhaustive. | * Understand cheating. Review which mods are not allowed. Note that the list is not exhaustive. | ||
== How mods operate == | === How mods operate === | ||
* Keep an eye on what’s happening when you’re online, take action in chat if the somethings seems to get out of line | * Keep an eye on what’s happening when you’re online, take action in chat if the somethings seems to get out of line | ||
* Follow the alerts on discord and ingame. Discord alerts are not 100% reliable, always double check ingame what’s going on. | * Follow the alerts on discord and ingame. Discord alerts are not 100% reliable, always double check ingame what’s going on. | ||
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* Mods are expected to be online often, but not all the time. We all have lives. For more than 5 days’ absence please let the team know. | * Mods are expected to be online often, but not all the time. We all have lives. For more than 5 days’ absence please let the team know. | ||
== Welcoming new members == | === Welcoming new members === | ||
* Welcome and guide new members, be available for questions and encourage everyone to read the rules. Less work later if everyone gets a rule reminder when they first join. | * Welcome and guide new members, be available for questions and encourage everyone to read the rules. Less work later if everyone gets a rule reminder when they first join. | ||
* Always keep an eye on new players for a while to make sure they’ve come to play and not cause problems | * Always keep an eye on new players for a while to make sure they’ve come to play and not cause problems | ||
= Mod high = | == Mod high == | ||
Hands-on teaching with a community overseer or a senior mod. After a JrMod has learned the commands and dealt with enough real life situations to be confident, they will be promoted to full moderator. | Hands-on teaching with a community overseer or a senior mod. After a JrMod has learned the commands and dealt with enough real life situations to be confident, they will be promoted to full moderator. | ||
== Understand and learn the mod tools == | === Understand and learn the mod tools === | ||
* Learn /inspect & /co lookup | * Learn /inspect & /co lookup | ||
* Read and understand the grief logs & alerts, how to spot issues and how to mark alerts handled | * Read and understand the grief logs & alerts, how to spot issues and how to mark alerts handled | ||
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* How to use /jail, /warn and /ban | * How to use /jail, /warn and /ban | ||
== Using the alert list symbols == | === Using the alert list symbols === | ||
* ✅ checked, no problem | * ✅ checked, no problem | ||
* ❓ seen, may be a problem, must be investigated | * ❓ seen, may be a problem, must be investigated | ||
| Line 44: | Line 39: | ||
* 🔄 rolled back, issue taken care of | * 🔄 rolled back, issue taken care of | ||
== How to deal with different situations == | === How to deal with different situations === | ||
* Always try talking first, unless clearly an attack/raid | * Always try talking first, unless clearly an attack/raid | ||
* Require a confirmation of understanding the rules on chat, and a promise to follow the rules | * Require a confirmation of understanding the rules on chat, and a promise to follow the rules | ||
| Line 52: | Line 46: | ||
* When to ban | * When to ban | ||
= Mod college = | == Mod college == | ||
Deeper learning with a community overseer or a senior mod. | Deeper learning with a community overseer or a senior mod. | ||
| Line 59: | Line 53: | ||
* Understand tps and lag, what moderators can do about it | * Understand tps and lag, what moderators can do about it | ||
* Understand some server mechanics eg. why duping doesn’t work, what paper is | * Understand some server mechanics eg. why duping doesn’t work, what paper is | ||
[[Category:Staff_documents]] | |||
Revision as of 19:08, 21 December 2024
Mod elementary
Review first with a community overseer or a senior mod before getting promoted as JrMod.
Review the rules
- What counts as grief and what doesn’t. How permissions are given, how to check perms. Killing, traps, dropped loot. What can be enforced and what can’t.
- Where to draw the lines for kid appropriate talk. What counts as bullying.
- Understand cheating. Review which mods are not allowed. Note that the list is not exhaustive.
How mods operate
- Keep an eye on what’s happening when you’re online, take action in chat if the somethings seems to get out of line
- Follow the alerts on discord and ingame. Discord alerts are not 100% reliable, always double check ingame what’s going on.
- Assume good intentions until there’s proof of malicious intent.
- Never use mod tools for personal gain or against other players for fun. Be responsible, players rely on you and look up to you.
- Keep the discussion about moderating decisions in the moderator discussion channel on discord.
- Moderate in public chat when possible, so other mods can see what is happening.
- Mods are expected to be online often, but not all the time. We all have lives. For more than 5 days’ absence please let the team know.
Welcoming new members
- Welcome and guide new members, be available for questions and encourage everyone to read the rules. Less work later if everyone gets a rule reminder when they first join.
- Always keep an eye on new players for a while to make sure they’ve come to play and not cause problems
Mod high
Hands-on teaching with a community overseer or a senior mod. After a JrMod has learned the commands and dealt with enough real life situations to be confident, they will be promoted to full moderator.
Understand and learn the mod tools
- Learn /inspect & /co lookup
- Read and understand the grief logs & alerts, how to spot issues and how to mark alerts handled
- Mod teleports: /tpo and /co teleport for easy access to problems
- Sneaky inspections: /invsee, /vanish
- Fixing grief: /co rollback & /co restore. When to use action, keep radius short, include playername. Global rollbacks. Also /co undo
- What to do with duplicated loot: /disposal
- How to use /jail, /warn and /ban
Using the alert list symbols
- ✅ checked, no problem
- ❓ seen, may be a problem, must be investigated
- ❗ seen, clearly a problem, needs rollback
- 🔄 rolled back, issue taken care of
How to deal with different situations
- Always try talking first, unless clearly an attack/raid
- Require a confirmation of understanding the rules on chat, and a promise to follow the rules
- When to give warnings
- When to use jail
- When to ban
Mod college
Deeper learning with a community overseer or a senior mod.
- When to suspect cheating or trying to harm the server
- Understand different mods and how they can be problematic
- Understand tps and lag, what moderators can do about it
- Understand some server mechanics eg. why duping doesn’t work, what paper is