Moderator guide: Difference between revisions
PolarTheWise (talk | contribs) Clarified /note /warning /ban |
PolarTheWise (talk | contribs) clarifications on muting |
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== Checking grief alerts == | == Checking grief alerts == | ||
If you want to hide yourself before checking, do <code>/vanish</code>. That makes you invisible and allows flying. | If you want to hide yourself before checking, do <code>/vanish on</code> and take your armor off. That makes you invisible and allows flying. Use <code>/vanish off</code> to disable it. | ||
When you see an unclear alert use <code>/co teleport <x> <y> <z></code> to teleport there. Then use <code>/co inspect</code> to check it (left click tells about the block you're looking at and right-click tells about the block next to it or container transactions) | When you see an unclear alert use <code>/co teleport <x> <y> <z></code> to teleport there. Then use <code>/co inspect</code> to check it (left click tells about the block you're looking at and right-click tells about the block next to it or container transactions). | ||
<code>/tpo <player></code> can be also used for teleport. | <code>/tpo <player></code> can be also used for teleport. | ||
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=== Interrogation room === | === Interrogation room === | ||
If someone doesn't answer when you ask about grief, you can use <code>/jail <player> <jail></code> to prevent them for playing before they answer. | If someone doesn't answer when you ask about grief, you can use <code>/jail <player> <jail></code> to prevent them for playing before they answer. Always follow the player to the interrogation room, '''do not leave them alone'''. | ||
After they answer you | After they answer you should use <code>/jail <player></code> to remove them from the room. '''Never leave people in the interrogation room even if you ban them'''. The interrogation room must be always empty when moderators are not online. | ||
== Dealing with | == Dealing with rule breakers == | ||
For minor infractions, talk to the player and make sure they understand the rules. Use <code>/note <player> <reason></code> to record what happened. | For minor infractions, talk to the player and make sure they understand the rules. Use <code>/note <player> <reason></code> to record what happened. | ||
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Tempbans <code>/tempban <player> <reason></code> can be used when a permban is not warranted (eg. minor but repeated issues) but the player is not trusted to follow the rules without some consequences. | Tempbans <code>/tempban <player> <reason></code> can be used when a permban is not warranted (eg. minor but repeated issues) but the player is not trusted to follow the rules without some consequences. | ||
=== Reasons for a permanent ban === | |||
* The player has no intention of following the rules (either they say so or repeatedly ignore warnings) | |||
* Mass griefing and stealing | |||
* Lavacasts | |||
* Malicious spamming | |||
* Intentional offensive language (slurs etc) | |||
* Failure to take responsibility for their actions | |||
* Harassing other players in a creepy or dangerous way | |||
=== Reasons for a temporary ban === | |||
* The player probably didn't read the rules and is likely to learn with a short timeout | |||
* The grief is small and probably not malicious but annoying and repeated | |||
* A regular trusted player causes trouble in a way that normally might be grounds for a permanent ban, and is genuinely sorry | |||
=== Ban evaders === | === Ban evaders === | ||
You can use <code>/alts <player></code> to check if players are logged from a same IP. Then you can see if someone is ban evading that way. If that continues, use <code>/banip <player> <reason></code> to ban all players from that address. | You can use <code>/alts <player></code> to check if players are logged from a same IP. Then you can see if someone is ban evading that way. If that continues, use <code>/banip <player> <reason></code> to ban all players from that address. | ||
When banning someone for ban evasion, always put <code>Ban evasion of <player></code> as the reason. The reason of IP bans must always be <code>Ban evasion</code>. | |||
=== Building trust === | |||
Generally we let people play if we can '''trust them and they take responsibility''' for their actions. This is judged by the moderators, within the team if needed. | |||
== Chat moderation policy == | |||
* Racial slurs, praising genocide etc. always warrant a permban | |||
* NSFW: Not tolerated | |||
* Cursing at the game is ok (if not excessive), cursing at other players should be moderated | |||
* Don’t let casual sexism or prejudices against minorities slide. ”Not cool” is often a good phrase to use to make a point. | |||
* Spamming can be the same stuff over and over or repetitive images or random stuff ingame from discord | |||
* If a request to stop the bad behavior in chat is not heeded, use <code>/mute</code> ingame or a timeout on discord. Short times to simply stop the player, longer times for bigger offences. | |||
== Checking the alert list == | == Checking the alert list == | ||
The following symbols are used to mark alerts on | The following symbols are used to mark alerts on Discord. Moderators should regularly check and mark the list to avoid backlog piling up. | ||
* ✅ Checked and complete. No need to scroll up any further. Use when everything above has been cleared. | |||
* ❗ Use when something is clearly against the rules but you can’t fix ingame right now. | |||
* ❓ Use when something is probably against the rules but you can’t check ingame right now. | |||
* 🔄 Use when rollback has been done, warnings/bans given and issue solved. | |||
* ☑️ May be used on something that has been confirmed no problem but all issues above have not been solved. | |||
To set certain locations (like public chests) to ignored: <code>/griefalert ignore x y z</code> | |||
== Other instructions == | |||
* Alerts don't always show when people put items back so '''never moderate grief from Discord'''. | |||
* It's recommended to use vanish while checking any grief. It keeps you safe and doesn't disturb people. | |||
* '''Always include the reason while banning someone!’'' | |||
* Player reports (<code>/report</code>) are sent to discord, but should also be closed ingame with <code>/reports list</code> (to see them) and <code>/reports close</code> (to resolve). | |||
== Moderation examples == | |||
* A griefer steals diamonds from someone's chest. | |||
<Moderator> Hey Griefer, have you read the rules? You stole diamonds from someone's chest. | |||
* The griefer doesn't answer. | |||
<Moderator> Griefer? Did you see my question? You can't steal here. | |||
* The griefer doesn't answer. The moderator teleports them to the interrogation room. | |||
<Moderator> Could you answer to my question? Stealing is not allowed. | |||
<Griefer> Sorry, I don't know the rules. | |||
<Moderator> Please use /rules to read them. We don't allow stealing here. | |||
<Griefer> I'm sorry. I'll not steal again. | |||
<Moderator> Good :) | |||
<Moderator> Can you return the diamonds? | |||
<Griefer> Ok | |||
* The moderator lets the griefer out from the interrogation room. The griefer returns the diamonds. | |||
<Moderator> Thanks | |||
* The moderator makes a note about the griefer. | |||
* A griefer is making a lavacast over spawn. | |||
<Moderator> Hey Griefer! Have you read the rules? This is not an anarchy server. | |||
<Griefer> Fuck you. I want to grief. | |||
<Moderator> You have come to the wrong server then. Bye! | |||
Griefer was hit with the banhammer! (Grief: Making a lavacast.) | |||
[[Category:Guides]] | |||
[[Category:Staff_documents]] | |||