Moderator guide: Difference between revisions
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PolarTheWise (talk | contribs) clarifications on muting |
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After they answer you should use <code>/jail <player></code> to remove them from the room. '''Never leave people in the interrogation room even if you ban them'''. The interrogation room must be always empty when moderators are not online. | After they answer you should use <code>/jail <player></code> to remove them from the room. '''Never leave people in the interrogation room even if you ban them'''. The interrogation room must be always empty when moderators are not online. | ||
== Dealing with | == Dealing with rule breakers == | ||
For minor infractions, talk to the player and make sure they understand the rules. Use <code>/note <player> <reason></code> to record what happened. | For minor infractions, talk to the player and make sure they understand the rules. Use <code>/note <player> <reason></code> to record what happened. | ||
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=== Building trust === | === Building trust === | ||
Generally we let people play if we can '''trust them and they take responsibility''' for their actions. This is judged by the moderators, within the team if needed. | Generally we let people play if we can '''trust them and they take responsibility''' for their actions. This is judged by the moderators, within the team if needed. | ||
== | == Chat moderation policy == | ||
* Racial slurs, praising genocide etc. always warrant a permban | |||
* NSFW: Not tolerated | |||
* Cursing at the game is ok (if not excessive), cursing at other players should be moderated | |||
* Don’t let casual sexism or prejudices against minorities slide. ”Not cool” is often a good phrase to use to make a point. | |||
* Spamming can be the same stuff over and over or repetitive images or random stuff ingame from discord | |||
* If a request to stop the bad behavior in chat is not heeded, use <code>/mute</code> ingame or a timeout on discord. Short times to simply stop the player, longer times for bigger offences. | |||
== Checking the alert list == | |||
The following symbols are used to mark alerts on Discord. Moderators should regularly check and mark the list to avoid backlog piling up. | |||
❓ Use when something is probably against the rules but you can’t check ingame right now. | * ✅ Checked and complete. No need to scroll up any further. Use when everything above has been cleared. | ||
* ❗ Use when something is clearly against the rules but you can’t fix ingame right now. | |||
🔄 Use when rollback has been done, warnings/bans given and issue solved. | * ❓ Use when something is probably against the rules but you can’t check ingame right now. | ||
* 🔄 Use when rollback has been done, warnings/bans given and issue solved. | |||
☑️ May be used on something that has been confirmed no problem but all issues above have not been solved. | * ☑️ May be used on something that has been confirmed no problem but all issues above have not been solved. | ||
To set certain locations (like public chests) to ignored: <code>/griefalert ignore x y z</code> | To set certain locations (like public chests) to ignored: <code>/griefalert ignore x y z</code> | ||
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* Alerts don't always show when people put items back so '''never moderate grief from Discord'''. | * Alerts don't always show when people put items back so '''never moderate grief from Discord'''. | ||
* It's recommended to use vanish while checking any grief. It keeps you safe and doesn't disturb people. | * It's recommended to use vanish while checking any grief. It keeps you safe and doesn't disturb people. | ||
* '''Always include the reason while banning someone!'' | * '''Always include the reason while banning someone!’'' | ||
* Player reports (<code>/report</code>) are sent to discord, but should also be closed ingame with <code>/reports list</code> (to see them) and <code>/reports close</code> (to resolve). | |||
== Moderation examples == | == Moderation examples == | ||
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<Moderator> You have come to the wrong server then. Bye! | <Moderator> You have come to the wrong server then. Bye! | ||
Griefer was hit with the banhammer! (Grief: Making a lavacast.) | Griefer was hit with the banhammer! (Grief: Making a lavacast.) | ||
[[Category:Guides]] | |||
[[Category:Staff_documents]] | |||